We assure you, and we care about you.
Take it easy! We offer a 3-months Return Guarantee for you to check the product when it's still unused and assure you of a full refund.
▍Exchange & Refund Condition 1:
"When the product is still unused, but you find it wrong or defective."
Within 30 days of your parcel arrival, if the product you have purchased is unused but faulty, damaged, or wrongly described anywhere within our website, you are able to ask for a full refund or exchange. Under this situation, the return delivery fee is free.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Email/Messenger/Whatsapp and state the problem you have encountered clearly.
2. Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back into the parcel. Do keep the parcel under your care until we have collected it. If in cases you fail to do so, we will not issue a refund.
3. Once we have received and checked your parcel, we will arrange your refund/exchange accordingly.
4. Return fees will be imposed by the recipient if the item is in good condition.
▍Exchange & Refund Condition 2:
"When the product is still correct and in good condition."
[3 months warranty] Within 90 days of your parcel arrival, if the product you have purchased cannot function well or is incorrectly described as you saw on our website, you are able to ask for an exchange or refund. The amount of refund is subjected to the condition and discussion.
Please notice: Under this situation, you will need to afford the return delivery fee, since the product itself is delivered with no problem in the first place.
< Process >
1. Kindly send us clear pictures or videos of the product you have received by Email/Messenger/Whatsapp and state why you feel like asking for exchange/refund clearly.
2. After confirming with our Customer Service, please arrange to send the parcel back to us.
3. Once we have received your parcel, we will arrange your exchange/refund as soon as possible.
▍Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty:
- any unsanitary condition;
- physical abuse or damage to the Product;
- attempting to clean/cleaning the Product in an inappropriate manner; and
- improper location of use or storage of the Product;
- removal of the attached Product labels.