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条款与细则

Welcome to Hluru Musical

Here are some important information about our shop and the whole shopping process. If you have questions regarding the content below, please feel free to message or contact us :)

All items are either ready-stock or pre-order. Delivery days are during weekdays (working days). Weekend and public holidays are not included.

If it is an urgent order that you cannot wait, please contact our customer service to check whether the item is in ready-stock before placing an order.

.Delayed delivery could be caused by certain factors regarding logistics, lack of material by suppliers, or when items suddenly go out of stock during your order. Hence, for customers who is under these circumstances will be contacted and advised to split the order or cancel the item that may take too much time.


General Product Information

We provide a 3-months warranty for all products.  
.Before shipping out your order, parcels and packaging will be inspected to ensure they're complete and in good condition. However, damages on packaging may still happen during delivery process by courier.
.A 5-10% discrepancy in measurement and colors is considered normal due to various factors of online shopping.
All items are packed with bubble wrap,wrapping bag or box. 
All the above are within accepted scopes in international quality inspection standards, and they are not considered as defective items.


How do I purchase?

.Enter each product page and press "Add To Cart"
Upon checking out, enter your details correctly to complete the transaction.  (We support Facebook login & direct purchase without having to sign up to be a member)
Our site is in shopping cart system, and the same product can be added into the cart without limits. You may add another design or color of the same product.
.Signing up as a member will grant you extra exclusive discounts and promotions.

* If you really find it hard to purchase through our website, please feel free to send us the screenshot of the product you like, and we'll arrange the order for you.

About Shipping

.Most of our product are having free shipping promotion. Otherwise, the shipping fee is calculated by the total weight of your parcel.
.Ninja Van Express will be used as shipping courier for ready stock while ABX express will be used for pre-order products.
.If your postcode is not covered, kindly contact us to arrange for a different delivery option.

In the event of goods failed to be delivered due to wrong or incomplete information on address, contact number or name of the person to contact, we will notify you in person. 
Goods will be returned and order will be canceled if we are unable to get in touch with you. 
The balance after deduction of return shipping fee will be refunded to you.

 How to check delivery status? 

 Our system will email you the tracking number once the consignment note is generated. 
At times we might generate the consignment note a few hours earlier to prepare for packing. Kindly check your spam if you do not receive any updates.
You can also sign in to our system to check your order status and delivery status.


Payment Methods

1. Direct transfer
2.  FPX ( Online Banking)
 
Should you have other special requests, please contact us directly.



Delivery Notice

Ready-stock items will be shipped out approximately 1 working days after an order is placed, which does not include weekends and public holidays.
Pre-order items will be shipped out approximately 7-14 working days after an order is placed, which does not include rest days, public holidays and the day order is placed.
Please note that orders with the combination of ready stock and pre-order items will be shipped together once the pre-order stock has arrived, or it will be split into multiple orders.
Other cases: In the event of uncertain shipping time due to certain promotion (Eg. Pre-order sale), we will notify you. 
Shipping may be delayed during holiday season or force majeure events. In the cases when the items are in supply shortage or are defective, we will keep you updated. 
Hence, please make sure you enter your email address and contact number correctly.



Invoice description

A copy of product details/invoice will be attached in the parcel.  



About Refund & Exchange




More questions

Please feel free to contact us if you have more questions:

Email: hlurumusical@gmail.com
  • Time / Mon.- Sat. 10:00-18:30

Anti-Fraud

A gentle reminder to all, beware of fraud. 
Hluru Musical will not call you to cancel your ATM setting, we also will not request the customer service number on the back of your credit card. 
Please be cautious if you receive calls from an international number that does not start with +60